Your business should run like a well-oiled machine – the team should work together harmoniously, follow a structured and ever-improving process, and work towards a common goal, whether it’s more sales, a high level of customer service, or helping the business to expand.
If you find there are repeat stalls and malfunctions occurring within your business, you need to reevaluate the existing process and invest in a quality management system.
A quality management system (QMS) is a series of documented policies, processes and procedures designed to:
- Achieve high-quality outputs, whether it’s in sales, customer service, or logistics;
- Systemise and streamline the way your business works;
- Improve efficiency and minimise risk;
- Set the foundation for future growth and scalability;
- Clear the path for success.
By implementing a QMS, you’re paving the way for a higher level of quality and productivity in the workplace – the business owner’s dream. But how does it work? What needs to change?
In this article, we explore how a QMS can help improve productivity – and in turn the quality of your business’ output.
Creating a regimented process leaves less room for mistakes
To achieve the best possible results for your business, your team needs clear and workable processes that leave little room left for mistakes.
Your business thrives on processes, policies, forms, and instructions. When issues exist in this area, mistakes are more likely to occur, your team becomes frustrated and confused, and even worse, time is wasted. Without tried and tested processes, your business goals for productivity, quality, and profitability can crumble.
When you take on a QMS, your processes will be analysed and refined, and your team will be provided with documents to help a) define roles and responsibilities; b) set the expectations of the business; c) maintain the quality of your products or services, and d) ensure the business runs smoothly.
An improved process equals improved quality and productivity
One of the most distinguishing characteristics of a QMS is the emphasis on quality. After implementing a QMS, you’ll be living and breathing “quality”, and the focus will carry across into all parts of your business – from teamwork to communication, customer service, product management and more.
A QMS breaks down each individual process within your business (like manufacturing products, for example) and determines whether it adds to or detracts from the business’ quality and productivity.
If the existing process is too complicated, too difficult or too time-consuming, then productivity is being lost and the process needs to be reviewed.
Through QMS certification, your processes will be adjusted and aligned to meet your business and profitability goals, plus day-to-day activities will be simpler, more systemised, and productive for the team as a whole.
Increase productivity and save on time, money, and effort with a QMS
By implementing a quality management system and working towards improved processes, policies, and work instructions, you’re making it possible for your team to speed up their day-to-day activities without compromising on quality.
Implementing and maintaining a QMS doesn’t have to be complicated. At BusinessBasics, we’re here to help – our experienced team can assist with document and process reviews through to a full-scale QMS implementation to help you achieve your business goals.
Let us do the hard yards – and watch your business grow.
Our expert quality management consultants in Sydney, Melbourne, and Brisbane are standing by to help you grow your business. Get in touch now.