18 Oct Why businesses need a management system
Success is never an accident. Businesses that excel over the long term have the operational processes in place that ensure consistent high performance. But overseeing and managing those processes can be tough for the busy small business owner. Your days are already full seeing clients, looking for growth opportunities, and handling the issues that are part and parcel of small business management.
That’s why businesses need a management system. A business management system will do much of the heavy lifting for you. While it’s never a set-and-forget proposition, it will take some key daily management tasks off your plate so you can concentrate on getting that next big client over the line.
#1. See the big picture
A complete business management system will give you an overall view of your business. With just a few clicks, you can see how each department is performing — from sales and marketing to accounts. This will help inform your management decisions and give you the confidence to make the right call at the right time without having to spend hours — or days — trawling through manual records.
#2. Minimise your costs
Cloud-based business management platforms have replaced a suite of expensive out-of-the-box software applications. Many provide a complete cloud-based software solution that covers every aspect of your organisation, usually for a reasonable monthly subscription fee. Most tend to be very easy to scale as well. You can usually add users relatively cheaply when required, and can generally scale up or down your data storage and application functionality as your business requires.
#3. Boost collaboration and productivity
Getting your entire team across all departments on a single business management platform will ensure they’re all singing from the same song book. In-platform collaboration tends to be much more effective and efficient than digging through long email chains and searching servers for that pesky missing document. Many business management systems also feature built-in communication channels like instant chat that is particularly good at keeping work groups connected without having to rely on annoying group emails.
#4. Win the talent war
The old 9am to 5pm work schedule is becoming increasingly irrelevant in the digital age. Hosting all your work processes in a cloud-based business management system will free your team to work remotely on a schedule that suits them. This kind of flexibility is highly sought-after among today’s millennial workers who value work/life balance more than anything else. You’ll find it easier to attract — and retain — the top talent as you become known as an employer of choice.
#5. Improve your customer experience
When operational processes are managed manually, things can fall through the cracks. Human error is inevitable and even your best performers will make occasional mistakes. A business management system will pick up this slack. For example, many can alert your team when a customer support case has not been solved or when a project milestone is creeping up just around the corner. This will help to drive customer satisfaction improvements — and happy customers mean a successful business.
Our expert management consultants in Sydney, Melbourne and Brisbane are standing by to help you grow your business. Get in touch now.